Reflex supports a wide range of public-facing environments, from global hotel groups, resorts and spas through to live entertainment venues, arenas, museums, and multi-use leisure destinations. We also work closely with independent operators, delivering solutions that are both scalable and cost-effective.
With extensive experience across hospitality and public venues, we understand the standards expected and the critical importance of protecting the customer and guest experience. Our portfolio includes everything from accommodation-only hotels to large, complex venues offering live events, conferencing, health and leisure facilities, bars, restaurants, and high-capacity public spaces.
These environments are often diverse within a single site, and we regularly design and deliver integrated, multi-system solutions. These typically include CCTV, fire detection and suppression, access control, public address and voice alarm systems, disabled refuge and assistance alarms, intruder detection, and the latest generation of intelligent weapons detection technology — now being adopted across major UK venues such as the British Museum and the Co-op Live. These advanced systems enhance security screening while maintaining smooth, unobtrusive entry for visitors.
Reflex has developed a strong understanding of evolving legislation and best practice in protecting publicly accessible locations, including the requirements associated with Martyn’s Law. We support our clients in aligning their systems and procedures with these expectations, helping them demonstrate preparedness, resilience, and compliance in an increasingly regulated environment.
Our experience includes working on high-profile venues where security enhancements have been implemented as part of wider safety improvement programmes following major incidents. This has given us valuable, practical insight into designing solutions that balance robust protection with a positive visitor experience.
We combine this knowledge with a long-established UK-wide maintenance and service response team, ensuring our clients’ systems remain compliant, reliable, and fully operational at all times.
Case Study: Marriott Hotel, Oxford
Case Study: Manchester Arena
Case Study: Raddison Blu Stansted
Case Study: Leeds First Direct Arena
Case Study: Swinton Estate
Case Study: Sheffield FLYDSA Arena
