Level of Cover

A Flexible Approach To Maintenance And Support
1. Planned Preventative Maintenance – Reflex Level 3

 

 

  • Scheduled Preventative Maintenance visits
  • Call Centre for logging faults/requesting support (office hours)
  • Documented service levels for responding to service request
  • Reduced call out and engineer rates
  • Access to Reflex technical support
  • Production of audit and condition report with recommendations
  • Addressing of any training needs
  • Provsion of suitable access equipment to enable safe working at height
  • Option for authorised remote diagnostics and support

Level 3+

  • Option for contracted response times including out of hours call centre
 2. Service Call Out and Maintenance – Reflex Level 2

 

 

  • As per Reflex Level 3 PLUS
  • Contracted response times
  • In and out of hours call centre
  • All call charges for engineers *
  • Provision of loan equipment where available
  • Option for scheduled meetings to review key performance indicators

* Excludes call outs as a result of misuse, vandalism or acts of God

3. Fully Comprehensive- Reflex Level 1

  • As per Reflex Level 2 PLUS
  • Replacement or repairof faulty equipment**

** Excludes consumables and faults due to misuse, vandalism or acts of God

Click here to download the Reflex Service and Maintenance Brochure

Back to service and maintenance - your choices