Manchester Arena is a land mark venue and hosts on average 1.5 million visitors each year; being the No.1 biggest indoor arena venue in the UK with its huge 21,000 seat capacity and venue of choice for world class entertainers.

The venue is managed by SMG Europe, who work on projects across Europe, the Middle East and Australasia. Globally, SMG now manage 220 public venues around the world including entertainment, sports and meeting facilities.

Reflex were selected to engineer and deliver a large-scale security system upgrade following successful delivery of projects for other large and medium capacity public venues including Leeds First Direct Arena, Sheffield Arena, Stoke City FC, several off park Olympic venues and other similar environments.

The Challenge

To introduce improved security surveillance, next generation video management software and advanced Access Control with high performance capabilities for this high footfall venue. The challenge to find the right surveillance system with state-of-the-art technology that operates in a harsh light environment was realised through a detailed study and product testing with temporary camera deployments during arena events

The aim of the project was to deliver a powerful scalable end-to-end surveillance solution over an IP network, employing the latest HD/4K cameras, video analytics at the edge and through an intelligent video stream data management system. A key part of the installation was to expand the Access Control and integrate this into the CCTV system.

The Solution

The upgraded system allows arena security staff to actively monitor and effectively manage large crowds in different lighting conditions both in real time and forensically, post event. Providing video evidence of the highest quality was an important deliverable on the project. The new facilities will also see an improvement in data management and delivery, and form part of an expanding security network which enables remote monitoring off-site at venues across the UK.

The system upgrade includes the installation of next generation camera technology combined with cutting edge Access Control. Developments include super high definition 4k resolution images and enhanced video analytics with appearance search, plus self-learning analytics with presence/absence detection and the ability to detect unusual motion events.

Overall, the system will also provide support for other areas of operation including business intelligence, health and safety, building management, operational efficiency and asset care.